Our craftsmanship is very important to us and we strive to create not only the beauty but the durability in each piece of tack we create. South Grove stands behind their workmanship, however it is the customers responsblity to protect their items against abuse or neglect. Stitching or repairs that are needed because of our workmanship will be warranted. Repairs needed from extensive use of product are available at cost. Custom orders are not returnable.